Privacy Policy

Alumo Privacy Policy (17+)

This document explains how Alumo Team collects, uses, shares, and protects information when you use Alumo.

App
Alumo
Operator
Alumo Team
Effective Date
2026-07-10
Audience
17+ (not directed to children)
Contact
shairalombardo@icloud.com
Scope
Alumo app and related services ("Service")

Quick Summary

  • We collect account details (name, username, email) when you create or manage an account.
  • We collect information you provide (including support messages and in-app content where applicable).
  • We automatically collect device information, usage analytics, and crash logs to run and improve the Service.
  • If you allow it, we collect approximate or precise location to provide location-related features.
  • Optional AI-assisted uploads (text/photos) are processed on our own servers, not shared with any third party, and deleted immediately after processing.
  • We do not sell your personal information. You can request access/correction/deletion by email; we aim to respond within 5 business days.

1) Who We Are

The Service is operated by Alumo Team ("Alumo", "we", "us", "our"). If you have questions about this Policy or our privacy practices, contact shairalombardo@icloud.com.

2) Scope

This Privacy Policy applies to information we process through the Service. It does not cover third-party services you may access through the Service (for example, Apple App Store services or device operating system features). Those third parties have their own privacy policies.

3) Information We Collect

We collect information in three ways: (a) information you provide, (b) information collected automatically, and (c) information collected with your permission (such as location).

3.1 Account Information

When you create or use an account, we may collect:

  • Name
  • Username
  • Email address

3.2 Information You Provide Voluntarily

You may provide information when you:

  • Contact customer support or submit requests (the contents of your messages and any information you include)
  • Add notes or other content in the Service (where applicable)

3.3 Information Collected Automatically

When you use the Service, we may automatically collect:

  • Device information (device model, operating system version, language, time zone, network information, and certain identifiers where available)
  • Usage data and analytics (app interactions, feature usage, and diagnostic events)
  • Crash logs and performance data (error reports, stack traces, and related diagnostic details)

3.4 Location Information (Optional)

If you grant location permission, we may collect approximate or precise location information. You can change permissions at any time in your device settings.

3.5 Photos and Face-Related Information

  • We do not perform facial recognition and do not infer biometric identifiers.
  • If an image is processed on our servers (including optional AI-assisted features), it is used only to provide the requested result and is deleted immediately after processing.
  • By default, photos and generated outputs are stored locally on your device unless you choose to sync or otherwise store them with the Service.
  • We do not use photos or generated content for training, advertising, or marketing.

3.6 Cookies, Similar Technologies, and Web Beacons (If Applicable)

If we provide a web experience associated with the Service (for example, a website, web-based account management, or in-app web views), we may use cookies and similar technologies (including web beacons) to support login, remember preferences, and measure performance. You can control cookies through browser settings where applicable.

4) AI-Assisted Features (Optional)

Alumo may offer optional AI-assisted features (for example, generating plant care guidance from text you provide, or analyzing photos you upload to help identify a plant or provide care suggestions).

Core commitments for AI-assisted uploads:
  • Processing location: Uploaded images/text are processed on our own servers (not on third-party AI services).
  • No third-party sharing: We do not share uploaded AI request content with any third party.
  • Deletion: Uploaded AI request content is deleted immediately after processing completes.
  • User control: You decide whether to upload and whether to generate content.

We may keep high-level, non-identifying operational metadata (e.g., whether a request succeeded) to maintain and secure the Service, but we do not retain your uploaded AI request content after processing.

5) How We Use Information

We use information for the following purposes:

  • Provide and maintain the Service (including account creation, login, and core functionality)
  • Personalize your experience (preferences and tailored features)
  • Improve the Service (analytics, debugging, and product development)
  • Security and fraud prevention (detecting and preventing misuse)
  • Customer support (responding to requests and troubleshooting)
  • Legal compliance (responding to lawful requests and enforcing terms)

We do not sell your personal information.

7) How We Share Information

We share information only as needed and in the minimum amount necessary:

  • With your consent, when you ask us to or otherwise agree.
  • With service providers/processors who help operate the Service under contractual confidentiality and security obligations.
  • For legal requirements, when necessary to comply with lawful requests or obligations.
  • To protect rights and safety, including investigating suspected fraud or security issues.

We do not share user-uploaded images or text used for AI-assisted features with third parties, and we delete that content immediately after processing as described above.

8) International Transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

9) Security

We implement reasonable measures designed to protect information, including:

  • Encryption in transit and (where appropriate) at rest
  • Access controls and least-privilege practices
  • Regular reviews/audits of security practices
  • Backups and resilience measures

No method of transmission or storage is 100% secure, but we work to protect your information consistent with industry practices.

10) Data Retention

We retain information only as long as necessary for the purposes described in this Policy, including:

  • Account information: retained while your account is active
  • After account deletion: deleted or anonymized within 30 days, unless required longer for legal reasons
  • Usage analytics: retained for up to 12 months
  • Customer support content: retained for up to 6 months

Some information may be retained longer in aggregated or de-identified form.

11) Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, restrict, object to certain processing, or withdraw consent. To exercise these rights, email shairalombardo@icloud.com. We aim to respond within 5 business days.

12) Children and Age Eligibility (17+)

The Service is intended for users aged 17 and older and is not directed to children. We do not knowingly collect personal information from children under 17. If you believe a child under 17 has provided personal information to us, contact shairalombardo@icloud.com and we will take appropriate steps to delete it.

13) Changes to This Policy

We may update this Policy from time to time. We will update the Effective Date above when changes take effect. If changes are material, we will provide additional notice as required by law.

14) Disputes

Any dispute relating to privacy will be handled in accordance with the dispute resolution terms described in our Terms of Service, to the extent permitted by applicable law.

15) Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

Alumo Team
Email: shairalombardo@icloud.com